Privacy Policy.

RBR Tech Ltd respects your privacy and is committed to handling personal information responsibly. This notice explains what information we may collect, why we use it, who we may share it with and the rights available to you under UK data protection law.

Information we collect

Depending on how you interact with us, we may collect your name, work email address, telephone number, company or organisation details, the contents of your enquiry, correspondence with us, and information needed to provide or discuss our IT support, cyber security, Microsoft 365, consultancy or related services.

Like most websites, our hosting and security systems may also process limited technical information such as IP address, browser type, device information, date and time of access, requested pages and security or server-log information.

How we obtain your information

We normally receive information directly from you when you complete our contact form, email us, telephone us, become a customer, request a quotation or otherwise communicate with RBR Tech Ltd. We may also receive business contact information from organisations you work for, professional referrals or publicly available business sources where appropriate.

Why we use personal information

We may use personal information to respond to enquiries, provide quotations, take steps before entering into a contract, deliver and administer services, communicate with customers, maintain appropriate business and security records, protect our systems, meet legal or regulatory obligations, and establish or defend legal claims where necessary.

Our lawful bases will depend on the circumstances and may include taking steps at your request before entering into a contract, performance of a contract, compliance with a legal obligation, and our legitimate interests in running, securing and developing RBR Tech Ltd and responding to genuine business enquiries.

Who we share information with

We do not sell personal information. Where necessary, information may be processed by trusted suppliers that help us operate our business, such as website hosting, email, cloud, professional advisers, accounting or security providers. We may also disclose information where required by law or where necessary to protect our legal rights.

When providing IT services to customers, separate contractual and data-processing arrangements may apply depending on the service being delivered and whether RBR Tech Ltd is acting as a controller or processor.

International data transfers

Some technology suppliers may process information outside the United Kingdom. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable UK data protection requirements.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining customer and service records, meeting legal, tax, accounting, insurance or contractual requirements, and dealing with disputes. Enquiry information that does not result in an ongoing customer relationship will be reviewed and deleted when it is no longer reasonably required.

How we protect information

RBR Tech Ltd uses appropriate technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, alteration or disclosure. No internet or email system can be guaranteed to be completely secure, so please avoid sending highly sensitive information through the website contact form unless specifically requested.

Your data protection rights

Depending on the circumstances, you may have rights to request access to your personal information, correction of inaccurate information, erasure, restriction of processing, objection to certain processing, and data portability. You may also withdraw consent where consent is the lawful basis being relied upon.

To exercise a right, contact privacy@rbrtech.co.uk. We may need to verify your identity before acting on a request.

Complaints

If you have concerns about how we handle personal information, please contact us first so we can try to resolve the issue. You also have the right to complain to the UK Information Commissioner's Office (ICO).

Cookies and website technologies

For details about cookies and similar website technologies, please read our Cookie Policy.

Changes to this notice

We may update this Privacy Policy from time to time to reflect changes to our services, website, suppliers or legal obligations. The latest version will be published on this page with its updated date.